Earn customers’ trust, become confident, and be better equipped to articulate and deliver complex consulting solutions to enterprise customers and win repeat business.
- An understanding of what it takes to become a trusted advisor to customers.
- Know and Understand the Customer.
- Building Relationships with multilevel key stakeholders.
- Develop the art of asking high-impact questions that help engage with customers.
Modular structure
- Each module consists of a conceptual framework and its practical application.
- Half a day sessions at appropriate weekly intervals.
- Participants to bring live cases to the class for practical application of concepts.
- Include role plays and practice sessions.
Useful frameworks
- Knowing & Understanding the Customer through the prism of technology.
- Asking high-yield Questions
For building lasting win-win relationships. - Establishing an emotional and intellectual connect with the customer
Experiential
- Role Plays in addition to classroom lectures.
- A combination of feedback, facilitation, and coaching deepens the learning.
- Real life account planning to apply the learnings
- Post training follow up sessions to track and coach participants